Every order has a £3.50 postage & packing charge. We use 1st class Royal Mail for all our deliveries.
We can provide an overnight delivery service for an additional £3.75 (total £7.25) to arrive before 1pm the following day, however we cannot guarantee next day delivery for orders placed after 12.00 midday. Next day delivery orders placed after midday on Thursday may not arrive until the following Monday but, although we cannot guarantee it, they are often delivered on the Saturday.
We do not send out any orders on Saturdays.
Orders are usually despatched within 48 hours, excluding weekends & Bank Holidays.
All goods are sent via Royal Mail first class mail.
If we can help you with any other information please call us on +44 (0)1252 820321
Frequently Asked Questions
Q. How long will my order take?
A. We normally process your order within 2 working days but please allow up to 7 days. If your order is required urgently or by a certain date please let us know. We can offer next day delivery, at an extra cost, if your order is placed before midday Monday to Friday.
Q. What is the cost of delivery?
A. We charge a fixed cost for every order which includes postage and packaging. The charges are laid out below:
- £3.50 UK 1st class Royal Mail
- £7.25 UK Royal Mail overnight Special Delivery
- £6.00 Europe
- £8.00 Rest of world
Q. What if you are out of stock?
A. We do our best to keep sufficient stock to meet all requirements but if we are unable to fulfil your order straight away we will advise you of any expected delay. You can then choose whether to place your order and wait for the new stock or you can order later when the stock has arrived.
Q. What is your returns policy?
A. Occasionally product can arrive damaged or defective. On these rare occasions, just keep the invoice that arrives with your order, so you can quote your name, reference number and date of order. We will replace your order free of charge or offer a full refund including the postage and packing costs once we have received the returned item.
Q. What if I change my mind & want to return the goods.
A. If when the goods arrive you simply decide you don’t want them, for whatever reason, you have 7 working days in which to notify us that you would like a refund. We will give you a refund for the full cost of the item within 30 days of being advised. The cost of postage and packing in this situation is your responsibility. The goods must be returned within 30 days in a saleable condition, including the ID tag/card and outer cellophane bag.
About the Products
Q. Will the Large MiniBag hold a bottle of antihistamine as well as my Epipens®, Emerade or Jexts?
A. Yes, if the antihistamine is in the MiniBottle. Otherwise we would suggest our CarryBag or the Asthma KitBag as they are a little more spacious.
Q. Can I have more than one allergen on my Eating Out Translation Card?
A. In most cases it is possible to have up to four allergens on one card. The cards are credit card size which does limit the amount of text possible.
Q. How quickly can an unlisted language be translated for the Translations Cards?
A. We aim to send them to you within one week of ordering but very occasionally this is not possible, so please allow up to 21 days. Please contact us or call +44 (0) 1252 820321 to discuss this.
Q. Will your bags keep my medicines cool in a hot climate?
A. All our bags, except for the PillPocket, have a thermal lining to help keep medicines at a constant cool temperature.
Q. How do I make up the ID cards, tags and labels?
A. All the ID cards are self-laminating and supplied with easy assembly instructions including some tips about what personal information to include. Extra ID tags, cards and labels can be purchased separately and are available in packs of three.
Q. Does the Asthma KitBag hold an Aerochamber?
A. Yes it holds both the Aerochamber and the Volumatic spacer along with the asthma inhalers