About Ordering

Q.  How long will my order take?

A.  We normally process your order within 2 working days but please allow up to 7 days.  If your order is required urgently or by a certain date please let us know. We can offer next day delivery, at an extra cost, if your order is placed before midday Monday to Friday.

Q.  What is the cost of delivery?

A.  We charge a fixed cost for every order which includes postage and packaging.  The charges are laid out below:

£2                UK 1^st class Royal Mail

£5.75            UK including Royal Mail special overnight delivery

£4                Europe

£5                Rest of world

Q.  What if you are out of stock?

A.  We do our best to keep sufficient stock to meet all requirements but if we are unable to fulfil your order straight away we will advise you of any expected delay.  You can then choose whether to wait for your order or order later.

Q.  What is your returns policy?

A.  Occasionally product can arrive damaged or defective.  On these rare occasions, just keep the invoice that arrives with your order, so you can quote your name, reference number and date of order, and we will replace your order free of charge or offer a full refund including the postage and packing costs.

Q.  What if I change my mind & want to return the goods.

A.  If when the goods arrive you simply decide you don’t want them, for whatever reason, you have 7 working days in which to notify us that you would like a refund.  We will give you a refund for the full cost of the item within 30 days of being advised.  The cost of postage and packing in this situation is your responsibility.  The goods must be returned within 30 days in a saleable condition.

About the Product

Q.  Will the ToughTube hold my Anapen®?

A.  No, the ToughTube only holds one Epipen®. We recommend our MiniBag which will comfortably hold up to two Anapens®.

Q.   Will the MiniBag hold a bottle of antihistamine as well as my Epipens®?

A.   No, for this we would suggest our CarryBag as it is a little more spacious.

Q.  Can I have more than one allergen on my Eating Out Translation Card?

A.  In most cases this is possible. The cards are credit card size which limits the amount of text possible without reducing the effect of the message There is an extra charge for this service as your requirement would have to go to the relevant accredited translator.

Q.  How quickly can special requirements for the Translations Cards be done?

A.  We aim to send them to you within one week of ordering but sometimes this is not possible so please allow up to 28 days. Please email us at info@yellowcross.co.uk or call +44 (0) 1252 820321 to discuss your special needs.

Q.  Will your bags keep my medicines cool in a hot climate?

A.  Our ThermoBag is an insulated cool bag and is the only bag in our range designed specifically for this purpose.  To know more about its thermo properties go to the Test page on the ThermoBag product page on the website and you will see the results of a laboratory test.  The ToughTube is supplied with a UV protective strip and our other bags are simply well padded and lined.

Q.  How do I make up the ID cards and tags?

A.  All the ID cards are self-laminating and supplied with easy assembly instructions including some tips about what personal information to include. Extra ID tags and cards can be purchased separately and are available in packs of three.

Q.  How can I change my personal details or medication on the ID cards?

A.  Once the ID cards are laminated details cannot be changed.  Additional ID cards and tags, together with Medical Kit labels, can be purchased separately in packs of three.

Q.  How tough is the ToughTube?

The ToughTube is extremely tough - it is made of PET and even after driving over one with a car we were unable to break it!  Thus it offers ideal protection from the auto injector setting itself off after a minor fall or trip up.