Every order has a £3.00 postage & packing charge.
We can provide an overnight delivery service for an additional £3.75 to arrive before 1pm the following day however we cannot guarentee next day delivery for orders placed after 12.00 midday.
Orders are usually despatched within 24 hours, excluding weekends & Bank Holidays.
All goods are sent via Royal Mail first class mail.
If we can help you with any other information please call us on +44 (0)1252 820321
Frequently Asked Questions
Q. How long will my order take?
A. We normally process your order within 2 working days but please allow up to 7 days. If your order is required urgently or by a certain date please let us know. We can offer next day delivery, at an extra cost, if your order is placed before midday Monday to Friday.
Q. What is the cost of delivery?
A. We charge a fixed cost for every order which includes postage and packaging. The charges are laid out below:
- £3.00 UK 1st class Royal Mail
- £6.75 UK Royal Mail special overnight delivery
- £4.00 Europe
- £5.00 Rest of world
Q. What if you are out of stock?
A. We do our best to keep sufficient stock to meet all requirements but if we are unable to fulfil your order straight away we will advise you of any expected delay. You can then choose whether to wait for your order or order later.
Q. What is your returns policy?
A. Occasionally product can arrive damaged or defective. On these rare occasions, just keep the invoice that arrives with your order, so you can quote your name, reference number and date of order. We will replace your order free of charge or offer a full refund including the postage and packing costs once we have received the returned item.
Q. What if I change my mind & want to return the goods.
A. If when the goods arrive you simply decide you don’t want them, for whatever reason, you have 7 working days in which to notify us that you would like a refund. We will give you a refund for the full cost of the item within 30 days of being advised. The cost of postage and packing in this situation is your responsibility. The goods must be returned within 30 days in a saleable condition.
About the Product
Q. Will the ToughTube hold my Anapen®?
A. No, the ToughTube is too short but we do recommend our MiniBag instead which will hold up to two Anapens®.
Q. Will the MiniBag hold a bottle of antihistamine as well as my Epipens®?
A. Yes, if the antihistamine is in the MiniBottle and the Epipens are not in the ToughTubes. Otherwise we would suggest our CarryBag as it is a little more spacious.
Q. Can I have more than one allergen on my Eating Out Translation Card?
A. In most cases this is possible to have up to four allergens on one card. The cards are credit card size which does limits the amount of text possible.
Q. How quickly can an unlisted language be translated for the Translations Cards?
A. We aim to send them to you within one week of ordering but very occasionally this is not possible, so please allow up to 28 days. Please contact us or call +44 (0) 1252 820321 to discuss this.
Q. Will your bags keep my medicines cool in a hot climate?
A. Our ThermoBag, CarryBag and SchoolBag are all insulated.
Q. How do I make up the ID cards, tags and labels?
A. All the ID cards are self-laminating and supplied with easy assembly instructions including some tips about what personal information to include. Extra ID tags, cards and labels can be purchased separately and are available in packs of three.
Q. How tough is the ToughTube?
A. The ToughTube is extremely tough - it is made of PET and even after driving over one with a car we were unable to break it! So it really does offers good protection from the auto injector setting itself off after a minor fall or trip.